Client Success Manager
Client Success Manager
Waste Solution Services (WSS)
Location: Lawrence, NY
Job Type: Full-Time, In-Person (Remote Fridays)
Compensation: $26–$32 per hour, depending on experience
Who We Are
Waste Solution Services (WSS) helps multifamily and commercial property management companies reduce and stabilize their waste expenses while ensuring reliable service. We act as an advocate for our clients, managing relationships with waste haulers, reviewing invoices, optimizing service agreements, and providing ongoing account support.
Our goal is to save clients money while providing white-glove service and dependable support.
About the Role
WSS is seeking a proactive, client-focused Client Success Manager to manage client relationships and oversee account performance.
This individual will serve as a primary point of contact for clients, ensuring their needs are addressed, accounts remain healthy, and communication is consistent. The ideal candidate is organized, communicative, solutions-oriented, and comfortable coordinating with internal teams to help move client issues toward resolution.
Core Responsibilities
Client Relationship Management: Serve as the primary point of contact for assigned accounts, building strong relationships with property managers and ensuring a high level of client satisfaction.
Client Support & Coordination: When client issues arise, help facilitate their resolution by communicating with and coordinating the appropriate internal teams, ensuring proper follow-up and keeping clients informed.
Communication & Follow-Up: Maintain consistent communication with clients, provide timely updates, and ensure requests and concerns are properly addressed.
Account Management: Monitor account health, identify potential concerns, and proactively address opportunities to improve the client experience.
Vendor Coordination: Maintain relationships with waste haulers and assist with vendor-related requests, service changes, and account adjustments as needed.
Service Oversight: Oversee requests involving container changes, service increases or decreases, additional pickups, overages, contamination credits, and other account adjustments.
Client Retention & Growth: Maintain strong client relationships, identify opportunities to improve service, and strengthen long-term account retention.
Requirements
Previous experience in customer service, account management, or a similar client-facing role.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to manage multiple accounts and competing priorities.
Ability to take ownership of client relationships and follow through on outstanding requests.
Comfortable handling difficult conversations and managing client expectations.
Strong follow-up skills and attention to detail.
Proactive, dependable, and solutions-oriented approach.
Preferred Experience
Experience working with property management companies, multifamily portfolios, or commercial accounts.
Background in waste management, facilities management, logistics, or vendor coordination.
Experience managing a portfolio of client accounts.
Familiarity with billing inquiries, service agreements, and vendor relationships.
What Success Looks Like
Clients receive timely communication and consistent support.
Client concerns are properly communicated and coordinated with the appropriate teams.
Strong relationships are maintained with property managers and vendors.
Accounts remain organized, healthy, and well-managed.
Clients view WSS as a trusted partner and advocate.
Notice: WSS does not accept unsolicited contact from recruiters, agencies, or third-party vendors. Applicants must complete the official application to be considered. Direct emails or phone calls to the Company will not be accepted and may result in disqualification from consideration.